The first treatment went in a Friday afternoon.
I checked the garden every day for two weeks. Anxiously, hopefully. Maya would come out with me sometimes, crouching to look for new tunnel activity like we were detectives.
Week two: less activity near the strawberry bed. I texted Derek. He said it was working as expected.
Week four: Derek came back for the first follow-up. Refreshed the bait stations. Said it looked good. Charged me $160.
Week six: The tunneling was back. Not near the stations around them. The voles had simply rerouted.
I called Derek.
He was reassuring. Said this was normal. Said voles were "adaptive." Said the second follow-up would address it.
Week eight: Derek came back. Moved some stations. Added two new ones. Charged me $160.
Week ten: Maya found a new tunnel running straight through the herb section she'd planted from her seed catalog. Lemon thyme. Chocolate mint. All of it undermined.
She didn't cry. She's ten. She just went quiet in a way that was worse than crying.
I called Derek.
His tone was different this time. A little tired. Like I was a client who had started to become complicated.
"Ms. Parker, voles are a persistent pest. We can manage the population but we can't guarantee elimination. That's why we recommend ongoing maintenance."
"Ongoing maintenance," I said. "How ongoing?"
"Most of our clients with active pressure do two to four visits per year."
I did the math. Four visits at $160. Every year.
$640 a year. For a problem that wasn't being solved.
I asked him directly: "Derek, if I stop your service, what happens?"
Silence for just a moment too long.
"The population would likely rebound, yes."
I thanked him and hung up.
Then I sat at the kitchen table for a while.
$615 spent. Maya's herb section destroyed. And the only path forward I'd been offered was paying $640 a year forever for a garden that would still be under attack.
I wasn't angry at Derek. Not exactly.
I was angry that I'd been sold confidence when he was selling management.
Treatable and managed indefinitely are not the same thing.