What I Saw After 11 Years Inside the Industry
My name is Marcus Webb.
For 11 years, I was a licensed pest control technician in the Memphis metro area.
I treated hotels, apartment complexes, and single-family homes.
I was good at my job. I got promotions. I trained new technicians.
And for most of those 11 years, I told myself the same thing every technician tells themselves:
"The treatment works. If they're still having problems, they probably reintroduced them."
That's the official industry explanation for treatment failure.
It's also, I eventually realized, almost never true.
The turning point came during my ninth year on the job.
I was servicing a woman named Donna a 60-year-old retired teacher living alone in a subsidized apartment in North Memphis.
I had treated her unit four times in 14 months.
Four times. Nearly $1,800 total.
Every time, the bugs slowed down. Every time, within 5–7 weeks, they were back.
Every time, my company's explanation was the same: re-introduction from neighboring units.
Donna believed us. She kept paying.
But I had treated the neighboring units too.
And I started doing the math I had been trained not to do.